Our customers are treasured – they keep our pub alive.
We are highly professional; we work hard and take our work, but not ourselves, seriously.
We like to enjoy our work at The Chequers and have fun.
We have a hard commercial edge but nevertheless are optimistic, confident and look for opportunities to improve the pub.
We change with the times; we acknowledge and respect the heritage of our industry and pub without living in the past.
People are treated at work with the same respect and civility as they would be treated in the outside world and with due respect for their human rights.
We will consult with our people over changes at work, especially so with those that will have an effect on their life outside work.
We will particularly offer support to those employees who have gone “the extra mile” for the pub.
Treasure our customers: they allow us to pay your wages.
A flexible attitude to work, we expect you to muck in and support any of your colleagues who may be busier or need your help.
Leave your troubles behind when you step into the pub, if you have any problems by all means speak to us about them but don’t burden the customers; they come to our pub to enjoy themselves.
Be helpful to customers.
Remember good customer service counts, greet and serve people in a way that lets them know that they are important to you.
Always check whether there is anything else people might want, they get better service and we sell more.
Be safe, be clean and tidy in appearance.
Please be honest with colleagues and the business at all times. If you have concerns we really need to hear these and rectify the problem.
Never leave the bar unattended with the till operable.
There is always something to do and there is no need to ask. So even in the quietest moments you should always check whether there is anything else we can do for our customers, if not tidy up and check displays, if all tidy then prepare for when the pub will be busy again.
Take responsibility; if there is no person more senior than you in the bar then you are in full charge of the bar.